Angol CV

Zahoránszky Dávid László

Date of birth:              1981.

E-mail:                         zahoodavid[at]gmail[dot]com

Address:                      H-1068 Budapest

As a service desk agent I’ve rectified over 2000 single user issues and fulfilled over 5000 service requests. As an SDM specialist I’ve participated about 100 high priority issues’ resolution. I’m looking for a job in which I will be able to use the acquired skills and qualifications through my previous jobs and my studies.

 

Graduated:

2010 Budapest University of Technology and Economics

Electrical Engineer Department

Department of Electronics Technology

MSc equivalent degree

Professional experience:

LOCOG – London 2012 Olympic and Paralympic Games

2012. July – 2012. September: steward – Last Mile Team Member – Greenwich Park

–          helping spectators to get into the venue and leave the venue in safe

T-Systems (IT Services Hungary Ltd.)

·         2011. August – 2012. April: Service Delivery Management (SDM) team

SDM specialist (T-Mobile UK, Orange, BP, VW, TUI)

–          lead incident management (2 and 4 hours SLAs)

–          organizing, moderating and reporting telephone conferences

–          supporting escalation processes

–          creating major incident reports

·         2009. August – 2011. August: international Service Desk (iSD) team

service desk agent (Centrica)

–          user account management (24 hours SLA)

–          second level support for English customers (4 days SLA)

ExxonMobil BSC Hungary Ltd.

2008. September – 2009. February: SAP analyst – intern ship

–          IDoc correction

–          performing weekly sales statistics reports

Robert Bosch Ltd.

2007. July – 2007. December: trainee

–          maintaining MySQL database

–          creating and editing database queries

 

Language skills:

Hungarian – native

English – B2 – independent user, upper intermediate (intermediate C level state language exam)

German – A1 – basic user, beginner

 

Trainings:

2012     Level 2 Award in Understanding Stewarding at Spectator Events – College of East London

2011     ITIL V3 foundation training – successful exam (T-Systems organized, 3rd Party performed)

2011     conflict management training (T-Systems organized, 3rd Party performed)

 

Soft skills:

Creative and analytical mindset, open-minded, team player, enduring

Other skills:

–          SAP user skills

–          various ticket handling tool experience (Service Desk, Remedy, wTTS)

–          Active Directory experiences

 

Interests:

sports – basketball, volley-ball, kayak, skiing

travelling – getting familiar with other countries people and culture